Frequently Asked Questions

Yes. Proper venting is essential for performance. The system must be connected to a vent line that allows two-way air movement and complies with local plumbing codes.

The system relies on electricity to operate the pump. During a power outage, the unit will not function, so flushing should be avoided to prevent overflow.

Under normal use, maintenance is minimal. It is recommended to inspect and clean the unit periodically (about once a year)and use only non-abrasive cleaning products to maintain optimal performance.

The system produces a brief pumping sound when flushing, which is different from a traditional gravity toilet. However, the cycle is short and typically lasts only a few seconds.

DIY Basement Toilets provides extensive customer support, including phone assistance, installation videos, manuals, and live help to guide you through product selection and installation.

No, all units must have venting. The vents serve a very important purpose for plumbing. Rather than carrying water through the pipes leading to the vents, these pipes carry sewer gases. This way, they are safely removed from your home rather than getting backed up and potentially making you sick. Plumbing vents also help to bring oxygen into your plumbing system, which assists with the aerobic sewage digestion that is necessary for breaking the waste down. In addition, the vents help maintain the water seals in the plumbing traps, which prevents sewer gases from getting into your home. Without the help of plumbing vents, water and waste would not move properly through the pipes in your home. This is because the venting helps to maintain neutral air pressure within the drains. As a result, gravity is able to successfully pull the water and waste through the pipes and drains. In addition to having proper venting in place, the pipes must also maintain the proper downward slope throughout the home in order to have the proper flow.

If a pump wont shut off it is probably the float valve stuck in the up position. As the pump container fills with liquid it triggers a float that indicates it is filled to the point the pump should turn on. The float is probably stuck in the filled position.

You can use masonry anchors to secure the toilet to the concrete floor. These can be found at most home improvement stores. <a href="http://www.homedepot.com/p/Red-Head-1-4-in-x-2-1-4-in-Steel-Hex-Nut-Head-Wedge-Anchor-50090/100149535" target="_blank"></a>

There should have been an email sent to you with the tracking information, if you can't find it please call into the office. A customer service rep would be happy to give you the tracking number and inform you of the expected arrival date.

A macerating toilet system uses a built-in grinder pump to break down waste into fine particles and pump it upward into your home's existing sewer line. This allows you to install a bathroom in locations where traditional gravity plumbing isn't possible, such as basements.